Privacy Policy
Collection of Personal Information: We will clearly explain what personal information we collect from our customers, including information such as name, address, email, and payment information. We will also explain how we collect this information, including through our website, customer service, and other interactions with customers.
Use of Personal Information: We will explain how we use the personal information we collect, including for purposes such as fulfilling orders, providing customer service, and improving our products and services.
Sharing of Personal Information: We will explain when and with whom we share personal information, including with service providers and other third parties as necessary to provide our products and services. We will also explain how we protect personal information when it is shared with third parties.
Data Security: We will describe the measures we take to protect the security of personal information, including technical, administrative, and physical measures. We will also explain how we handle data breaches and what customers can do to help protect their personal information.
Customer Access to Personal Information: We will explain how customers can access, update, and delete their personal information, and what steps we take to verify their identity before granting access.
Children’s Privacy: If our services are directed to children under the age of 13, we will explain our practices for collecting, using, and disclosing personal information from children in compliance with the Children’s Online Privacy Protection Act (COPPA).
Privacy Policy Updates: We will explain how we may update our privacy policy and how we will communicate these updates to our customers.
By adhering to these privacy policies, we will ensure that we are transparent and in compliance with all relevant regulations set forth by Google. Additionally, we will provide our customers with peace of mind knowing that their personal information is being collected, used, and shared in a responsible and secure manner.
If you have any questions or concerns
International Orders
We welcome international orders and ship worldwide.
For all international orders, tigerzoon.com asks that the following guidelines be observed.
TAXES, DUTIES AND TARIFFS
Prices do not include any duties, taxes or tariffs.
If applicable, international customers may be required to pay these fees to the shipping courier upon delivery.
PAYMENT
We welcome payment via PayPal, American Express, Visa and MasterCard. We also welcome payment via T/T wire transfer. Contact us for wire transfer information.
For your protection we use strict online address verification systems for credit card orders. International credit card orders may be required to provide additional security information by completing an Order Authorization Form and returning it to us.
Credit card orders will be shipped to the billing address associated with your credit card as verified by the issuing bank. Contact us for special exemptions.
For shipping via freight forwarder, or shipping goods to an address other than the verified billing address on your credit card, payment must be made in advance via T/T wire transfer. We cannot accept credit card payment for any shipments going to a freight forwarder or other location which does not match the credit card billing address.
SHIPPING METHODS
To protect from possible losses during transit, you should accept the insurance option.
International orders over $250.00 must select Express shipping to ensure that it can be tracked and insured.
Orders shipped using Global Priority Mail are not insured and require no signature confirmation. Tigerzone.com will not be held responsible for lost shipments sent via Global Priority Mail. Confirmation of your order stipulates agreement to these terms.
We can also ship via your FedEx or UPS account. Please contact us after you’ve placed your order to arrange this.
Shipping
Free Shipping on all US orders
All items are in stock ready to ship unless otherwise stated at the item page. The Tigerzoon.com product database and advanced purchasing tools allow us to maintain 99% in stock levels at all times with very few exceptions.
If you must cancel an order please email Orders if order was placed between 6:00PM and 6:00AM PST. Otherwise you MUST call us at 1(855) 935-9739 or chat with customer service providing us with your order number and method of payment. Orders are batch processed twice daily at 9:00AM and 3:00PM so your order will be processed very quickly and cancellations must be made promptly.
All Fedex, UPS and USPS order over $100.00 (all shipping methods) will require signature at delivery for insurance reasons, no exceptions. Request to waive signature is at management discretion.
Shipping rates include postage and handling, 3rd party insurance when applicable, delivery or signature confirmation and packaging materials. Shipping and handling fees are not refundable.
USPS Priority Mail is 2-3 day average delivery.
USPS Express shipments are 1-2 day service and include up to $100 insurance. Express shipments guarantee next/2nd day delivery service levels and all orders are processed on a first come first served basis. USPS Express will deliver to residential addresses on weekends.
FedEx delivery is standard overnight (delivery before 3:00PM), priority overnight (delivery before 10:00AM) or 2nd day as selected. Priority Saturday delivery is available (Thursday 2day and Friday Overnight shipments will arrive on Monday). All FedEx orders are shipped from zip code 94539 and if the destination zip code does not support overnight shipping Tigerzone.com may elect to switch carrier or change to 2nd day and adjust your shipping cost without notice. Incorrect or incomplete addresses may be assessed a $10 surcharge after delivery without notice if such charges are billed to us by FedEx.
Ground shipping service is provided by fedex and average delivery is 4-7 days.
International USPS Express shipments include $100 insurance with 2-4 day service.
To track your order login to your account and view Order Status from My Account or from Home Page.
Claims for lost, stolen or missing item must be made within 48 hours of receipt or expected receipt to be valid.
Tax
California residents are charged 10.25% sales tax on total purchase price including shipping for shipments within California. All other destinations are shipped tax free. International customers are responsible for Duty and Tax of their respective countries.
Our return delivery address is:
Tigerzoon.com
240 Francisco Ln unit 14666
Fremont, CA 94539
Email: sales@tigerzoon.com
Phone: +1(855) 935-9739